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I learn from other industries, applying their ideas to the transportation business.
Fred Smith, Founder, FedEx
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| Because no solution is 100% Out-of-the-Box |
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Oxcyon's Production Management team leverages 200+ market ready modules to assemble a project that is 90% complete. The remaining 10% will be made up of content types, design layouts, and specific functions needed by our clients. Oxcyon's Production Management Team works to outfit Centralpoint specifically for you and your project. During this process you will have live access to the project we are working on so you can see it come together.
Oxcyon's services include consulting, taxonomy development, data migration, implementation of your design, and any third party tools you may require for the project. Our team works with yours in a straight forward way to bring all of these elements together empowering you with rapid launch. Given our experience migrating clients from a variety of verticals, we will provide sound expertise and recommendations of what to do, to leave you with a world class web solution. Oxcyon also provides continued support post launch to provide training on newly released modules, and to discuss your evolving and maturing web strategy.
During this process, and during future maintenance support, you will have access to our Online Issue Management system (above). We spend much time speaking with our clients, via web conference. There is no substitute for an online audit trail of your requests, and our response(s). This allows both you and us to keep the project organized, focused, and on target; eliminating any finger pointing.
Our Issue management system guarantees that no item go unnoticed, and provides for real time email alert updates as to what we are doing with your request. Our research has shown that far too many vendors have tried to document and manage your account history in email and legal pads.
When you send Oxcyon a new issue or task, it immediately triggers internal tasks for our staff. As they update these tasks, or forward them on to other resources at Oxcyon you have the option of also receiving that email notification. No more tracking down old issues with your web vendor. Once you submit an issue, everyone knows where it is, and when it will be completed. The Issue Management system is used internally to determine performance reports for each of our production employees.
We provide our Professional Services inclusive of a solution set to ensure the success of the project. Although our expert team is available for consulting engagements, it is not our core business model. We have the expertise required to assist you in developing:
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Best Practices
Taxonomy Standards
Design and Navigation
Defining your Digital Rights Management Schema
Implementation
Integration
Customization
Quality Assurance/Beta Testing
Roll-out/Launch
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Development of Intelligent Classification
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Each corporation maintains internal terminology standards, libraries and thesauri which need to be respected and utilized by any text-oriented product. Centralpoint offers consulting services in a number of areas relevant to the analysis and classification of unstructured text. Centralpoint's professional services team has strong expertise in information analysis, linguistics, library sciences, systems integration and web design. This expertise ensures high quality throughout the implementation phase, as well as during periodic audits. Centralpoint's expertise adds critical value in these areas:
Centralpoint offers a full-service classification process, which includes: |
- Identifying text-based information sources and locations at a customer's site
- Analyzing source information with a number of lexical tools
- Preparing categorization structures for use with Centralpoint
- Integrating Centralpoint solutions with other portal or search products
- Integrating Centralpoint solutions into the existing customer portal or intranet
- Development of your Corporate Taxonomy/Vocabulary
- Centralpoint offers expertise in creating; maintaining and applying controlled vocabularies to your initiative.
- Generating thesauri
- Analyzing current compliance in corporate/industry material
- Improving controlled vocabularies
- Designing vocabulary workflow
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Data Warehousing, Migration and Text Mining Services
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Centralpoint offers expertise in designing and implementing text mining solutions for researchers and other audiences interested in getting the most out of their text collections. Centralpoint will work with information professionals at customer sites to develop processes and standards for use with Centralpoint's technology in an integrated discovery-mining environment. Oxcyon can also assist in the data migration from your existing database(s) to Centralpoint using our XML-based data import/export utility.
Oxcyon's Services Team specializes in following verticals: Manufacturing, Distribution/Franchise, and Telecommunications.
*81% is an average based on an internal report conducted comparing the traditional development of past initiatives of our clients and the development time investment of Centralpoint-based initiatives.
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