What do we measure to know it is working commercially?

Satisfaction surveys answer whether people like the system. They do not answer whether it should be expanded, which turns on measurable work removed and cost incurred.

All four are observable from Centralpoint's own surfaces: the Interaction Log records what each execution assembled and cost, with attribution to requester and workflow; the governed cache makes repeat-question cost directly visible; escalation rules make deflection composition reportable rather than a single flattering figure. Pre-deployment measurement and ongoing monitoring use one instrument.