What does an answer actually cost us?

Cost per answer is the figure most organizations cannot produce, because consumption is aggregated at the provider and never attributed to a workflow. Without it, neither a business case nor a ceiling can be set on evidence.

Centralpoint records token accounting against each execution in the Interaction Log, so cost attaches to a request, a skill and a user rather than to a monthly total. Repeat questions are served from the governed cache, which means the marginal cost of a frequently asked question approaches zero rather than recurring — an effect that is only visible when metering and caching are measured together.