What if our staff do not trust the answers?

Trust in AI output is usually addressed through change management when the real issue is verifiability. An answer nobody can check invites either credulity or rejection, and both are bad outcomes. An answer citing the record it came from lets a sceptical expert confirm in seconds, which is how trust is actually built.

Because retrieval in Centralpoint draws from governed records with stable identifiers and version history, an answer can name and link the source behind a statement, resolving to the version the answer derived from. The Interaction Log retains what was retrieved, so a disputed claim is checkable after the fact rather than re-litigated by re-running the query.