Case Handling Cost

Case handling cost is where AI business cases either hold up or collapse, because it forces the question of which part of the work is actually being removed. Most of the cost sits in reading, classifying, locating precedent and drafting — not in the decision itself, which is usually quick once the material is assembled. Retrieval addresses the assembly. What it does not address is the judgement, which is why deployments promising to automate decisions tend to underdeliver while those targeting preparation tend to exceed projections.

Centralpoint concentrates on the assembly: harmonized content from the systems where cases actually live, classification applied during ingestion, and retrieval bounded by the handler's entitlements. Consumption is metered per execution, so the cost side of the equation is measured rather than estimated — which is what allows a business case to be argued from figures rather than from vendor projections.