Distinct Question Count

This is the figure that matters and the one almost nobody measures. Enquiry volume is easy to count and commercially uninteresting; distinct question count reveals the actual knowledge surface an organization operates on, which is typically far smaller than expected and highly concentrated. Knowing it changes several decisions at once: what to review and promote, where documentation is failing, which questions justify a definitive governed answer, and how much of the AI bill is buying anything new.

Because Centralpoint resolves enquiries to intent rather than to text, distinct question count is directly observable rather than inferred. The gap between that figure and total enquiries is the redundancy the organization has been paying for — and the questions at the top of the distribution are precisely the ones worth promoting to reviewed, governed answers.