Escalation Rule

Not every question should be answered automatically, and the valuable escalation rules are the ones that fire on questions the system could answer but shouldn't — legal interpretation, clinical judgement, anything where a confident wrong answer causes harm disproportionate to the convenience of an instant one. Escalation is distinct from refusal: refusal ends the interaction, escalation routes it. Designing them requires deciding in advance which categories exceed the system's remit, which is a policy judgement rather than a technical one.

Escalation rules sit in the governance tier in Centralpoint, loading first and not overridable by later instructions, so a request in a defined category routes to a person regardless of how it is phrased. Data Triggers can carry the routing itself, notifying the accountable party as a workflow event rather than leaving the escalation as an unactioned message.