Training Effectiveness Measurement

Completion rates are the standard metric and measure attendance. The question that matters is whether the trained population subsequently works differently — fewer escalations on the topic covered, fewer questions clustering where the course was supposed to help, greater use of the sanctioned path. Answering it requires training data and operational data in the same place, which is unusual, because they are typically procured separately by different functions.

Centralpoint holds course completion, assessment scores and platform usage together, so a cohort's progression can be compared against what they subsequently did. Where questions continue clustering on a topic after training, the conclusion is usually that the material or the underlying documentation is at fault rather than the learner.