Workflow Exception Reporting

Exception reports fail for two opposite reasons: too narrow, and genuine problems hide in the standard path; too broad, and the report is ignored because most entries are benign. The useful version distinguishes deviations that require a decision from those that merely require awareness, and names the person responsible for each. A report with no owner is a list nobody reads.

Because exception conditions in Centralpoint are rules with named owners rather than informal practice, an exception report resolves to accountable individuals rather than to a queue. Volume is itself the signal worth watching — a high and stable exception rate usually means the standard path no longer matches how the work is actually done.