How do we evidence that staff were trained on our AI rules?

Completion flags record that a page was reached. When an incident prompts the question of whether the person responsible had been trained, and whether the training was substantive, that is thin evidence.

Centralpoint holds courses, certificates, test scores and video progress as governed records under the organization's own retention schedule, alongside the interaction data showing what people actually ask and which skills serve them. The organization can show both that instruction was delivered and what followed it — which is the pairing that makes a training programme defensible rather than merely documented.