How do we know who is genuinely adopting this and who is not?

Logins measure presence. Course completion measures attendance. Neither tells you whether the way work gets done has changed, which is the only question worth asking about an adoption programme.

Centralpoint's user history, profile and conversation feeds describe what each person actually asks and which skills served them, while the LMS records hold completion, assessment and video progress. Because both sit in one environment, a cohort that finished the training can be compared against its subsequent behaviour — and where questions keep clustering on the old process, the usual conclusion is that the documentation or the course failed rather than the person.