What business outcomes should we expect from RAG on our own content?

The gains that hold up are in the work before a decision: locating material, reading it, summarizing, drafting and checking. Judgement-replacement projects attract attention and underdeliver, because judgement is where regulatory exposure sits and where organizations correctly refuse to cede control.

Centralpoint targets the preparation layer deliberately. Harmonized content from the systems where work actually lives, retrieval bounded by the handler's entitlements, citations resolving to the version an answer derived from, and escalation rules keeping judgement with people by design. Consumption is metered per execution, so the before-and-after is a measured figure rather than a projection.