What is answer promotion and when should we use it?

Generation is variable by design, which is unhelpful in policy interpretation, benefits determination or clinical guidance, where two employees asking the same question in the same week receiving different answers is a defect rather than a feature.

A promoted answer in Centralpoint is a governed record with approval workflow and version history, served from the local index for equivalent questions. It concentrates review where it pays — reviewing one promoted answer serving a thousand requests is tractable where reviewing a thousand generations is not — and because it is served rather than generated, it costs nothing to deliver.