360 Usability Tracking

Adoption is usually inferred from logins, which measures presence rather than use. A fuller picture comes from the interaction itself: what a person asks, which rules and content served the answer, whether they returned, and whether their questions shifted after training. Held alongside course completion and assessment results, this answers the question training programmes almost never answer — did the instruction change behaviour, or only attendance. Where the learning system and the working system are separately procured, the comparison is unavailable by construction.

Centralpoint holds both. The user history, profile, conversation and active-prompt feeds describe what each person actually does, while the LMS records hold courses, completion certificates, test scores and video progress. Because they sit in one environment, a cohort's progression is comparable against its subsequent behaviour rather than against a satisfaction survey.