AI Use Policy

An AI use policy answers four questions: which tools are approved, what categories of information may be entered into them, when human review is mandatory, and what happens when someone gets it wrong. Most organizations have a version of this and rely entirely on acknowledgement — staff sign during onboarding and compliance thereafter depends on memory and goodwill. The gap between the written policy and enforced behaviour is where incidents originate, and it widens as tooling proliferates faster than policy is revised. A policy worth having names specific tools, is revised on a cadence, and has at least some clauses the platform enforces rather than merely states.

Centralpoint converts the enforceable clauses into executing rules. Categories the policy prohibits are excluded during ingestion rather than discouraged; requests requiring human review escalate through governance-tier skills; sanctioned entitlements are carried by audience assignments. What remains genuinely a matter of staff conduct is narrower, which is the point — a policy is stronger when less of it depends on recollection.