1. |
June 09th, 2017. Oxcyon was listed a vendor in the The Gartner CRM Vendor Guide, 2017 CRM continues to be the fastest-growing business software application market, and application leaders responsible for supporting customer relationship management continue to invest in digital technologies to drive growth and improve the customer experience. Click here to read full report
- Oxcyon In The News
- Research Analyst Coverage, Gartner Research
- Everyone: All Users
- 6/9/2017
- Relevance: 344
-
-
12/31/9999 11:59:59 PM
-
Gartner Magic Quadrant, Gartner, Digital Experience Platforms, Oxcyon, Centralpoint, Gartner Oxcyon, Sharepoint Alternative, ,Master Data, Okta, Ping, SSO, SAML, Portal, Content Management, Data Transformation, Oxcyon, Centralpoint
-
-
-
-
-
-
-
-
6/11/2018 7:07:36 AM
-
-
|
2. |
CRM continues to be the fastest-growing business software application market, and application leaders responsible for supporting customer relationship management continue to invest in digital technologies to drive growth and improve the customer experience.
- Oxcyon In The News
- Research Analyst Coverage, Gartner Research
- Everyone: All Users
- 6/9/2017
- Relevance: 339
-
https://www.gartner.com/doc/3738036?ref=SiteSearch&sthkw=oxcyon&fnl=search&srcId=1-3478922254
-
12/31/9999 11:59:59 PM
-
Gartner Magic Quadrant, Gartner, Digital Experience Platforms, Oxcyon, Centralpoint, Gartner Oxcyon, Sharepoint Alternative, ,Master Data, Okta, Ping, SSO, SAML, Portal, Content Management, Data Transformation, Oxcyon, Centralpoint
-
-
-
-
-
-
-
-
6/11/2018 7:07:49 AM
-
-
|
3. |
- Research Coverage
- Everyone: All Users
- 6/9/2017
- Relevance: 296
-
https://www.gartner.com/doc/3738036?ref=SiteSearch&sthkw=oxcyon&fnl=search&srcId=1-3478922254
-
12/31/9999 11:59:59 PM
-
-
CRM continues to be the fastest-growing business software application market, and application leaders responsible for supporting customer relationship management continue to invest in digital technologies to drive growth and improve the customer experience.
-
-
-
-
-
-
-
1/18/2018 6:47:51 AM
-
-
|
4. |
- Centralpoint Module Gallery
- Deep Dive - Video Overview
- Everyone: All Users
- 4/15/2015
- Relevance: 281
-
-
12/31/9999 11:59:59 PM
-
Centralpoint, Oxcyon, Gartner, Magic Quadrant, MQ, Digital Experience, Portal, SSO, SAML, AD, Data Migraiton, Document Management, Metadata, Taxonomy, Enterprsie Content Management, Knowledge Management, metadata,ontology,intranet,portal,transformation,Artificial Intelligence,aggregation
-
Centralpoint's Global Login allows for your many sales representatives or customer service agents to log in to access their activity. Whether this be in the form of issue management, or account management, Centralpoint CRM works in unison with other tools in Centralpoint, like Email Broadcasting, Business Intelligence, Alerts, Email and Personalized Dashboards to serve each user prompts as to which task or account requires activity in order of importance. As these accounts or tasks progress toward closure, Taxonomy plays a role in organizing them for detailed reporting. All tasks or accounts in progress, by their taxonomy (stage) or closed are also reported on and able to trigger alerts to others.
-
-
-
-
-
-
-
2/19/2024 12:11:12 PM
-
https://qc.xoprod20.com/Uploads/Public/CentralpointCRM.jpg
-
|
5. |
- Research Coverage
- Everyone: All Users
- 7/15/2016
- Relevance: 260
-
https://www.gartner.com/doc/3379217?ref=SiteSearch&sthkw=oxcyon&fnl=search&srcId=1-3478922254
-
12/31/9999 11:59:59 PM
-
-
Customer experience is a CIO imperative, yet customer service capabilities lag behind the expectations of the mobile-first customer. Analytics, mobile web and chatbots are on the rise. This Hype Cycle is designed to help IT leaders assess the maturity and risks of the technologies in this market.
-
-
-
-
-
-
-
9/10/2023 9:48:51 AM
-
-
|
6. |
- Research Coverage
- Everyone: All Users
- 7/21/2017
- Relevance: 260
-
https://www.gartner.com/doc/3766663?ref=SiteSearch&sthkw=oxcyon&fnl=search&srcId=1-3478922254
-
12/31/9999 11:59:59 PM
-
-
With AI, chatbots, mobile messaging and IoT on the rise, customer service and support technologies are recognized by application, business and IT leaders as increasingly essential to customer experience. This Hype Cycle helps IT leaders assess the maturity and risks of these technologies.
-
-
-
-
-
-
-
9/10/2023 9:48:10 AM
-
-
|
7. |
Customer experience is a CIO imperative, yet customer service capabilities lag behind the expectations of the mobile-first customer. Analytics, mobile web and chatbots are on the rise. This Hype Cycle is designed to help IT leaders assess the maturity and risks of the technologies in this market.
- Oxcyon In The News
- Research Analyst Coverage, Gartner Research
- Everyone: All Users
- 7/15/2016
- Relevance: 252
-
https://www.gartner.com/doc/3379217?ref=SiteSearch&sthkw=oxcyon&fnl=search&srcId=1-3478922254
-
12/31/9999 11:59:59 PM
-
Gartner Magic Quadrant, Gartner, Digital Experience Platforms, Oxcyon, Centralpoint, Gartner Oxcyon, Sharepoint Alternative, ,Master Data, Okta, Ping, SSO, SAML, Portal, Content Management, Data Transformation, Oxcyon, Centralpoint
-
-
-
-
-
-
-
-
6/11/2018 7:08:17 AM
-
-
|
8. |
With AI, chatbots, mobile messaging and IoT on the rise, customer service and support technologies are recognized by application, business and IT leaders as increasingly essential to customer experience. This Hype Cycle helps IT leaders assess the maturity and risks of these technologies.
- Oxcyon In The News
- Research Analyst Coverage, Gartner Research
- Everyone: All Users
- 7/21/2017
- Relevance: 252
-
https://www.gartner.com/doc/3766663?ref=SiteSearch&sthkw=oxcyon&fnl=search&srcId=1-3478922254
-
12/31/9999 11:59:59 PM
-
Gartner Magic Quadrant, Gartner, Digital Experience Platforms, Oxcyon, Centralpoint, Gartner Oxcyon, Sharepoint Alternative, ,Master Data, Okta, Ping, SSO, SAML, Portal, Content Management, Data Transformation, Oxcyon, Centralpoint
-
-
-
-
-
-
-
-
6/11/2018 7:08:06 AM
-
-
|
9. |
- Centralpoint Module Gallery
- Deep Dive - Video Overview, Social and Collaboration, Content Management, Can be Cross walked against any (matching) record, Filtered by Audience (Channel of User), Filtered by Role (of User), Mobile (Responsive), Roles based authentication, Supports Advertising, Supports Search within Module, Supports Taxonomy, WYSIWYG Module Designer, Knowledge Management, Search Engine Optimization, User Experience, Interoperability, Supports Optional Ratings
- Everyone: All Users
- 1/14/2013
- Relevance: 240
-
-
12/31/9999 11:59:59 PM
-
Centralpoint, Oxcyon, Gartner, Magic Quadrant, MQ, Digital Experience, Portal, SSO, SAML, AD, Data Migraiton, Document Management, Metadata, Taxonomy, Enterprsie Content Management, Knowledge Management, metadata,ontology,intranet,portal,transformation,Artificial Intelligence,aggregation
-
Centralpoint's Global Login is a (Cross Forest) Single Sign-On tool that allows you to welcome each user in a unique way and grant them control over only certain types of content. This allows you to authenticate each user to determine their roles, granting the right access to the right records, including the right Audience (landing page or design). Global Login allows you to welcome each user, yet return them to the appropriate channel within your site. Since every record in Centralpoint supports roles based filtering, this means everything from the design, to the navigation, to the records they can access are all managed automatically after they log in.
Oxcyon stresses 'Cross Forest' Single Sign On, as your users could be employees, customers, partners, affiliates, or even outsiders. Centralpoint's Global Login supports authentication with Active Directory, LDAP, LDAP-S, oAuth (Google, Twitter, Facebook), Salesforce, or even custom databases you may use to authenticate (IBM or Oracle). Upon each user's log in, Centralpoint will check any and all authentication sources to determine their role(s). A user may have only one role, or may have multiple roles, within multiple channels, allowing them access to many channels within your enterprise, or may even give them the option of where they want to go.
Centralpoint's Global Login also supports a new dimension in authentication known as Dynamic Roles. Here you may create very specific conditions beyond that of simple roles assignment. Example: Role may equal customer, but dynamic roles allows you to define any other criteria (like last year's sales >50K, or Gender=Male, or State=Ohio). Dynamic roles empowers you to narrowcast each record you manage to reach only the specific roles you need; which we believe is the pinnacle of highly personalized content.
Centralpoint additionally supports it's own Members Module, should you need to authenticate with users found in this module. Although many clients may use the Members module for all of their many members (even across multiple roles), the Centralpoint Members module may be used for public users who wish to sign up for enewsletters, or save their preferences when returning to the site. Centralpoint's Global Login module is perhaps the most powerful SSO tool in the market today.
-
-
-
-
-
-
-
2/19/2024 12:11:20 PM
-
https://qc.xoprod20.com/Uploads/Public/Centralpoint_Oxcyon_Admin_GlobalLogin.jpg
-
|
10. |
- Centralpoint Integrations
- CRM Systems
- Everyone: All Users
- 9/28/2018
- Relevance: 224
-
-
12/31/9999 11:59:59 PM
-
-
Microsoft Dynamics is a CRM system developed by Microsoft
-
-
-
-
-
-
-
9/28/2018 10:50:07 AM
-
https://qc.xoprod20.com/Uploads/Public/Integrations/newdynamics.png
-
|
11. |
- Centralpoint Integrations
- CRM Systems
- Everyone: All Users
- 8/30/2018
- Relevance: 176
-
-
12/31/9999 11:59:59 PM
-
-
RedBrick Health is a health technology and services company based in Minneapolis, Minnesota. RedBrick Health is privately held and works with large, self-insured employers, progressive health plans, providers and accountable care organizations.
-
-
-
-
-
-
-
9/28/2018 7:03:19 AM
-
https://qc.xoprod20.com/Uploads/Integrations/RedBrickHealth.jpg
-
|
12. |
- Centralpoint Integrations
- CRM Systems
- Everyone: All Users
- 8/24/2018
- Relevance: 176
-
-
12/31/9999 11:59:59 PM
-
-
Brainshark is a privately held technology company based in Waltham, Massachusetts that provides a sales enablement platform and product suite.
-
-
-
-
-
-
-
9/28/2018 7:03:17 AM
-
https://qc.xoprod20.com/Uploads/Integrations/brainshark.png
-
|
13. |
|
14. |
- Site Map
- Everyone: All Users
- 10/1/2015
- Relevance: 48
-
-
12/31/9999 11:59:59 PM
-
Manufacturer portal, ERP, Dealer support, self service, client support, integration, salesforce, CRM
-
-
-
-
-
-
-
-
2/1/2018 11:57:59 AM
-
-
|
15. |
- Centralpoint Integrations
- Electronic Signature
- Everyone: All Users
- 8/21/2018
- Relevance: 36
-
-
12/31/9999 11:59:59 PM
-
-
This is used to give a user a way to digitally sign their name. Centralpoint leverages this tool to allow for easy forms management, enabling a user to fill out a form, sign their name, so the workflow and approval is managed, and the document is rendered dynamically (based upon your document templates or shells). In this way, we can end paperwork, making any request a digital, secure, signed transaction, which does the paperwork for you. This allows us to either store these completed signed documents into your back office systems, and even integrate with your other systems (CRM, HR, contracting, etc.) to show the link to their signed document.
-
-
-
-
-
-
-
9/28/2018 7:51:21 AM
-
https://qc.xoprod20.com/Uploads/Integrations/pen.png
-
|
16. |
- Centralpoint Integrations
- Electronic Signature
- Everyone: All Users
- 8/21/2018
- Relevance: 36
-
-
12/31/9999 11:59:59 PM
-
-
This is used to give a user a way to digitally sign their name. Centralpoint leverages this tool to allow for easy forms management, enabling a user to fill out a form, sign their name, so the workflow and approval is managed, and the document is rendered dynamically (based upon your document templates or shells). In this way, we can end paperwork, making any request a digital, secure, signed transaction, which does the paperwork for you. This allows us to either store these completed signed documents into your back office systems, and even integrate with your other systems (CRM, HR, contracting, etc.) to show the link to their signed document.
-
-
-
-
-
-
-
9/28/2018 7:51:09 AM
-
https://qc.xoprod20.com/Uploads/Integrations/pen.png
-
|
17. |
Test
- Site Map
- Everyone: All Users
- 8/18/2015
- Relevance: 36
-
http://www.oxcyon.com/centralpoint-dxp/services?tab=5
-
12/31/9999 11:59:59 PM
-
Integration, Paypal, ERP, CRM, Web API, Web services, secure
-
-
-
-
-
-
-
-
2/1/2018 11:57:58 AM
-
-
|
18. |
Oxcyon has developed an API integration for it's AI (Artificial Intelligence) intersticial to assist call centers, utilizing CISCO, and Genesys systems. This integration allows for the CALL DRIVERS originating from these systems, to query, filter and serve the right answers to any incoming questions from clients, or users. In this way, call center personnel are served all relevant information about the incoming call, user, and reason for their inquiry, prior to answering the phone to assist the client wh...
- Oxcyon In The News
- Everyone: All Users
- 1/14/2020
- Relevance: 28
-
https://www.oxcyon.com/centralpoint-dxp/blogs/ai-made-easy-18
-
12/31/9999 11:59:59 PM
-
-
-
-
-
-
-
-
-
6/3/2021 1:20:08 PM
-
-
|
19. |
- Centralpoint Module Gallery
- Deep Dive - Video Overview
- Everyone: All Users
- 5/15/2017
- Relevance: 24
-
-
12/31/9999 11:59:59 PM
-
Call Center. AI, Artificial Intelligence, Chatbot, Chat Guide, AI Assistant, Artificial Intelligence Assist, Call Center AI, Call Center Chatbot, metadata,ontology,intranet,portal,transformation,Artificial Intelligence,aggregation
-
Your organization's AI is distinctive and tailored to your specific needs; it's not an off-the-shelf solution. What you require is a framework that enables you to deliver the right information to your users precisely when they need it. With Centralpoint AI Assistant, you can place knowledge at your users' fingertips even while they are using other web-based applications such as your CRM, Intranet, Help Desk Application, and web-based email.
Centralpoint ensures information accessibility for these users, customized to their roles, facilitating swift answers to queries, form submissions, and tracking of colleagues' activities. The Centralpoint AI Assistant is contextually aware, capable of analyzing the content of URLs or pages from other web-based applications. When these conditions align, the AI Assistant is triggered for your users. Through this approach, you can develop conditions that evolve over time, resulting in a unique AI tailored to your organization and its users. These tools can also seamlessly integrate with IVR systems like Cisco or Genesys.
-
-
-
-
-
-
-
2/19/2024 12:08:56 PM
-
https://qc.xoprod20.com/Uploads/Public/Images/Animated/AICoachScreenshot2.jpg
-
|
20. |
- Centralpoint Module Gallery
- Deep Dive - Video Overview, Social and Collaboration, Content Management, Can be Cross walked against any (matching) record, Filtered by Audience (Channel of User), Filtered by Role (of User), Mobile (Responsive), Roles based authentication, Supports Advertising, Supports Search within Module, Supports Taxonomy, WYSIWYG Module Designer, Knowledge Management, Search Engine Optimization, User Experience, Interoperability, Supports Optional Ratings
- Everyone: All Users
- 1/14/2013
- Relevance: 20
-
-
12/31/9999 11:59:59 PM
-
Active Directory Portal, SAML Portal, Oxcyon, Centralpoint, Two Factor Authentication, Authentication. , metadata,ontology,intranet,portal,transformation,Artificial Intelligence,aggregation
-
Centralpoint integrates out of the box with Active Directory, SAML, Okta, Ping, Peoplesoft, Twitter, Facebook, Salesforce, and others. Centralpoint also supports it's own members module, for those users not found within your network security (like legal counsel or advertising partners). This allows you to welcome all users securely, regardless if they are employees, partners, auditors, or even clients (which might live in a CRM system). Centralpoint also supports custom authentication (including two factor or greater) which allows you to serve all users, from a singular technology....or a central point.
Centralpoint also provides a way for one click access into other applications, once a user has authenticated called Deep Links. Here you can broker the authentication (provided by Centralpoint upon their log in) to/with other applications to make their access to other applications more seamless, and less frustrating.
-
-
-
-
-
-
-
2/19/2024 12:09:16 PM
-
https://qc.xoprod20.com/Uploads/Public/Centralpoint_Oxcyon_Admin_Roles.jpg
-
|
21. |
- Centralpoint Module Gallery
- Deep Dive - Video Overview, Social and Collaboration, Content Management, Can be Cross walked against any (matching) record, Filtered by Audience (Channel of User), Filtered by Role (of User), Mobile (Responsive), Roles based authentication, Supports Advertising, Supports Search within Module, Supports Taxonomy, WYSIWYG Module Designer, Knowledge Management, Search Engine Optimization, User Experience, Interoperability, Supports Optional Ratings
- Everyone: All Users
- 1/14/2013
- Relevance: 20
-
-
12/31/9999 11:59:59 PM
-
Centralpoint, Oxcyon, Gartner, Magic Quadrant, MQ, Digital Experience, Portal, SSO, SAML, AD, Data Migraiton, Document Management, Metadata, Taxonomy, Enterprsie Content Management, Knowledge Management, metadata,ontology,intranet,portal,transformation,Artificial Intelligence,aggregation
-
A pivotal aspect of effective digital strategy management involves determining high-interest areas and delivering content to clients in alignment with their preferences. Centralpoint offers the means to shape your content strategy around user inclinations by capturing and reporting almost all aspects of their online interactions with you. This encompasses their prominent searches, highest and lowest user-rated content, posted comments, less-searched topics, searches yielding minimal results—all of which evolve over time.
Leveraging Centralpoint's analytics, you gain insight into user behavior patterns categorized by audience (microsite), keywords, or metadata (Taxonomy) types. We strongly advocate dedicating time to monitor and compare these activities over intervals, enabling you to refine the digital experience for individual users. These reports are customizable and can trigger alerts based on specific user activities. Rules can also be established to dynamically adjust content presentation based on this user-driven activity, automating content delivery according to direct user experiences. For more extensive user data mining, explore Centralpoint's Gamification module.
-
-
-
-
-
-
-
2/19/2024 12:08:08 PM
-
https://qc.xoprod20.com/Uploads/Public/Centralpoint_Oxcyon_ReportBuilder.jpg
-
|
22. |
Centralpoint by Oxcyon provides easy to implement AI (Artificial Intelligence) Assistants for Call Center AI & Artificial Intelligence
- Site Map
- Everyone: All Users
- 12/7/2018
- Relevance: 20
-
-
12/31/9999 11:59:59 PM
-
AI Assistant, AI Coach, Artificial Intelligence,Call Center AI, AI Chatbot, Guided Search, Cross Linking, iframe articles, Centralpoint, Gartner, Magic Quadrant
-
-
-
-
-
-
-
-
8/10/2023 4:53:36 PM
-
-
|
23. |
You require more than a mere content management system or portal. What you need is an omni-channel platform that can connect with everyone, no matter where they are. You need a readily available Digital Experience Platform that can be deployed both On Premise and in the Cloud. You need Centralpoint. You need a versatile platform to reach all members, regardless of their role or device. Centralpoint's unique Architecture caters to everyone – employees, customers, partners, suppliers – all in one platform...
- Blogs
- Everyone: All Users
- 8/19/2015
- Relevance: 16
-
-
12/31/9999 11:59:59 PM
-
CMS, UXP, Portal, Content Management, Oxcyon, Centralpoint, Digital Experience, Gartner, Oxcyon, Centralpoint, DXP, Knowledge Management, SSO, AD, SAML
-
-
-
-
-
-
-
-
8/10/2023 5:47:13 PM
-
-
|
24. |
In the healthcare sector, security concerns have escalated alongside the pre-existing patient privacy and safety considerations. Unlike industries such as retail, where breaches involve credit data, healthcare deals with far more sensitive information. Your responsibility, therefore, requires careful handling to prevent harm to patients and their families. So, how can you safeguard your healthcare consumer data effectively? Comprehensive Encryption: Prioritize encryption across all possible areas. Howeve...
- Blogs
- Privacy
- Everyone: All Users
- 6/6/2015
- Relevance: 13
-
-
12/31/9999 11:59:59 PM
-
PHI, HIPAA, Security, Oxcyon, Centralpoint, Gartner, SSL, Encryption, Firewall, Privacy, GDPR,
-
-
-
-
-
-
-
-
8/10/2023 7:20:29 PM
-
-
|
25. |
It is difficult to come across a unified explanation of how one should look at the concept of distributed ledger technology or blockchain. Blockchain is a type of database spread across multiple sites, regions, or participants. As one would expect, a distributed ledger has to be decentralized, otherwise it would resemble a centralized database like most companies use today. Removing the intermediary party from the equation is what makes the concept of distributed ledger technology so appealing. Remember...
- Blogs
- Everyone: All Users
- 7/22/2017
- Relevance: 12
-
-
12/31/9999 11:59:59 PM
-
Blockchain Enterprise, Blockchain Content management, Oxcyon, Centralpoint, DITA, Digital Experience, SSO, Centralpoint, Gartner
-
-
-
-
-
-
-
-
4/13/2021 10:14:10 AM
-
-
|
26. |
What is a digital experience platform? Digital experience platform (DXP) is a phrase you may have been hearing more often. The digital experience platform is becoming more important due to the increasing need for digital to provide a fulfilling user experience. A successful solution should engage with its audience across a variety of digital touch-points. The concept of Digital Experience Platform can be hard to define as it covers a wide variety of capabilities that can be used in different context...
- Site Map
- Everyone: All Users
- 4/12/2019
- Relevance: 10
-
-
12/31/9999 11:59:59 PM
-
Digital Experience Platform, DXP, Digital Experience, User Experience, Gartner ,Oxcyon, Centralpoint
-
-
-
-
-
-
-
-
4/12/2019 8:59:59 AM
-
-
|