Knowledge Management for Call Centers

Your organization's AI is unique to your business. It is not something you can buy off the shelf. What you need is the framework in order to serve your users, the right information...when they need it. Centralpoint AI Assistant allows you to put knowledge at your users fingertips while on other web based applications; like your CRM, Call Center, Intranet, Help Desk Application and Web based email.

Centralpoint makes information readily available to these users, based on their role, so that they can quickly find answers to questions, submit forms, or even track what others in the company are doing. Centralpoint AI Assistant is contextually sensitive, meaning that it is able to read the contents of the URL or page of your (other) web based application, triggering the AI Assistant to your users, when these conditions match. In this way, you can start to develop conditions, and then add to them over time; resulting in your organization's unique AI developed around the people who need it. Oxcyon has a Patent Pending on this technology.