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Centralpoint's Compliance with ISO 30401:2018 & EFQM

At Oxcyon, we believe that organizations win when knowledge is treated like a strategic asset—not an accident. That’s why Oxcyon and the Centralpoint platform are designed to conform with and support the principles of ISO 30401:2018 (Knowledge Management Systems) and the EFQM Model for Organizational Excellence (EFQM 2020).

These frameworks represent global best practice for how modern organizations capture knowledge, improve performance, and drive continuous transformation.

What is ISO 30401:2018?

ISO 30401:2018 is the international standard that defines requirements for establishing, implementing, maintaining, and continuously improving a Knowledge Management System (KMS). It applies to organizations of any size or industry.

In plain terms, ISO 30401 helps an organization ensure that:

  • critical knowledge is identified and protected

  • knowledge is easy to find, share, and reuse

  • learning and improvement are built into daily work

  • leadership and culture actively support knowledge sharing

  • knowledge contributes directly to value creation and results

How Oxcyon & Centralpoint conform to ISO 30401

Centralpoint is built as an enterprise knowledge management and governance system that maps naturally to ISO 30401 requirements. Our approach emphasizes:

1) Knowledge as a managed system

We treat knowledge like any other management system: with defined ownership, roles, controls, measurement, and improvement loops.

2) Unified capture, governance, and reuse

Centralpoint enables organizations to:

  • capture knowledge from documents, data, workflows, and people

  • apply taxonomy, policy, and governance consistently

  • surface trusted knowledge in the moments teams need it

  • reduce duplication and prevent institutional knowledge loss

3) Culture and operationalization

ISO 30401 requires more than a repository—it requires behavior and culture. We embed KM into operational workflows so sharing and reuse become the default.

4) Measurement and continual improvement

Centralpoint supports performance metrics, auditability, feedback cycles, and iterative refinement—core ISO 30401 expectations.

Certification status (edit as needed):
Oxcyon and Centralpoint conform to ISO 30401:2018 requirements in system design and operating practice. Formal third-party certification can be pursued on request or as part of a client program.

What is the EFQM Model?

The EFQM Model (2020) is a widely used excellence framework that helps organizations assess and improve overall performance. It is structured around three areas:

  • Direction — purpose, vision, strategy, culture, leadership

  • Execution — engaging stakeholders, creating sustainable value, improving performance and transformation

  • Results — stakeholder perceptions and strategic/operational outcomes

EFQM uses RADAR logic (Results, Approach, Deployment, Assessment & Refinement) to evaluate maturity and guide improvement.

How Oxcyon & Centralpoint align with EFQM

Centralpoint supports EFQM excellence by giving organizations a single system for directional clarity, execution discipline, and measurable results:

Direction

  • aligns knowledge and data assets to strategic goals

  • makes purpose, policy, and standards visible and actionable

  • strengthens governance and leadership transparency

Execution

  • standardizes processes and workflows across teams

  • enables co-creation, collaboration, and innovation

  • connects people, knowledge, and operations in one governed ecosystem

Results

  • tracks operational performance and stakeholder outcomes

  • provides auditable evidence of improvement

  • supports RADAR-style assessment and refinement cycles

Why this matters for our clients

Conforming to ISO 30401 and EFQM isn’t about checkboxes—it’s about outcomes:

  • Faster, higher-quality decisions based on trusted knowledge

  • Lower rework and duplication, improving efficiency

  • Resilience against knowledge loss during turnover

  • More innovation through reuse and cross-pollination

  • Audit defensibility and governance strength in regulated environments

  • Continuous improvement baked into operations, not a once-a-year initiative