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Centralpoint & 21st Century Digital Experience

The 21st Century Digital Experience Act, often referred to as the 21st Century IDEA (Integrated Digital Experience Act), is a pivotal piece of legislation that sets stringent requirements for digital experiences provided by government organizations. In light of this, Oxcyon, an esteemed industry leader boasting an impressive 24-year legacy, has emerged as a steadfast and forward-thinking solution provider dedicated to meeting the Act's exacting standards.
Oxcyon's DXP: A Legacy of Excellence
Oxcyon's illustrious 24-year legacy serves as a testament to its unwavering commitment to excellence in the field. With over 550 bi-weekly updates and releases, Oxcyon has consistently elevated its Digital Experience Platform (DXP) to ensure comprehensive functionality and near-flawless performance. This continual pattern of improvement underscores Oxcyon's devotion to delivering a state-of-the-art DXP that evolves in lockstep with shifting industry standards and ever-growing user expectations.
Comprehensive Functionality, Compliance, and Digital Governance in One Platform
Oxcyon's DXP is more than a solution; it's a comprehensive approach that embodies the spirit of digital governance. This approach not only aligns with the 21st Century IDEA but also underscores the importance of effective digital governance in public-sector operations.
Key features of Oxcyon's platform include:
Robust Content Management: Oxcyon's DXP offers an expansive suite of content management capabilities, streamlining the creation, administration, and seamless delivery of content across diverse digital channels.
Personalization and User Engagement: Leveraging advanced analytics and AI-driven algorithms, Oxcyon's DXP empowers organizations to deliver tailor-made content and user journeys, thereby elevating engagement and overall satisfaction.
Omni-Channel Capabilities: The platform ensures uniform and harmonious brand experiences across numerous digital touchpoints, including websites, mobile apps, and social media platforms.
Accessibility and Compliance: With accessibility and compliance ingrained in its core design, Oxcyon's DXP adheres diligently to WCAG guidelines and industry-specific regulations, ensuring that digital experiences are inclusive and legally sound.
Security and Integration: Data security is a paramount concern for Oxcyon's DXP, offering an array of integration options to seamlessly connect with third-party systems and applications. Moreover, it facilitates personalization through out-of-the-box integration with Active Directory, SAML, Custom SAML, Ping, Okta, and/or OpenID.
Scalability and Adaptability: Featuring a modular architecture, Oxcyon's DXP is highly scalable and adaptable to changing business needs, effortlessly accommodating growth and evolving requirements.
On-Premises Deployment: Oxcyon's DXP has the unique capability to be installed on-premises within the government's server environment, including FedRamp compliance, ensuring that sensitive government data remains secure and accessible within the government's trusted infrastructure.
Federated Search and Role-Based Access
Oxcyon's DXP introduces powerful federated search capabilities, allowing users to conduct searches across multiple agencies from the department site. Importantly, these searches are highly considerate of user roles and permissions, ensuring access to relevant information based on user responsibilities.
Centralpoint's Distinction
It's worth noting that Centralpoint Digital Experience Platform, which powers Oxcyon's DXP, ranks within Gartner's Magic Quadrant for Digital Experience Platforms. This recognition reflects Centralpoint's excellence and innovation in the digital experience domain.
Centralpoint's impressive user base includes organizations such as the United States Congress (House Intelligence Committee), where it is installed within Congress, as well as the US State Department. Additionally, Centralpoint is trusted by numerous commercial for-profit organizations, including industry giants like Samsung, Ericsson, and over 85 healthcare organizations. These organizations rely on Centralpoint for delivering exceptional digital experiences and ensuring robust digital governance.
Oxcyon's Digital Experience Platform, enriched by 24 years of industry experience, a steadfast commitment to innovation, and an inherent understanding of digital governance, is a market-ready solution that impeccably fulfills all the stringent demands of the 21st Century IDEA. By choosing Oxcyon's DXP, organizations gain a competitive edge in delivering digital-first public experiences while embracing the principles of effective digital governance. In a rapidly evolving digital landscape, Oxcyon empowers organizations to not only meet but exceed user expectations, delivering exceptional digital experiences that resonate with today's tech-savvy audience and adhere to the highest standards of governance. With the added benefit of federated search and role-based access, Oxcyon's DXP ensures that users can seamlessly access relevant information across agencies while maintaining the utmost security and compliance with the 21st Century IDEA. Centralpoint's recognition in Gartner's Magic Quadrant and its widespread adoption by influential organizations further solidify the platform's reputation for excellence and innovation in the digital experience realm.
What is 21st Century IDEA?
The 21st Century Integrated Digital Experience Act, otherwise known as 21st Century IDEA, was a bipartisan act signed into law in December 2018.
In September 2023, the Office of Management and Budget (OMB) issued M-23-22, Delivering a Digital-First Public Experience. In part, this memo provides further policy guidance to help agencies fully implement 21st Century IDEA. The law and policy guidance collectively establish a framework and the requirements for a digital-first public experience. For the policy guidance, read more in the fact sheet, Building Digital Experiences for the American people.
Why is it important?
Each year, the federal government provides information and services to more than 400 million individuals, families, businesses, and organizations. And according to analytics.usa.gov, there are about 2 billion visits to federal websites each month, representing over 80 billion hours of interactions with the public. Over 50% of these visits occur on mobile devices.Digitally is now the default way the public wants to interact with the government. [1] More than ever, digital experiences are central to federal agencies' mission delivery. And of course, the public expects their digital interactions with the government to be on par with their favorite consumer websites and mobile apps.Delivering a digital-first public experience is a significant opportunity to improve the lives of millions by making it easier to access the information and services they use and count on each and every day.
What’s in the law?
21st Century IDEA requires all executive branch agencies to:
Modernize their websites
Digitize services and forms
Accelerate use of e-signatures
Improve customer experience
Standardize and transition to centralized shared services


Public Law 115-336: 21st Century Integrated Digital Experience Act
What does it mean to modernize websites?
OMB’s policy guidance (M-23-22) requires that agencies ensure their websites, web applications, digital services, and mobile applications conform to the following requirements and principles:
Accessible to people of diverse abilities
Consistent visual design and agency brand identity
Content that is authoritative and easy to understand
Information and services that are discoverable and optimized for search
Secure by design, secure by default
User-centered and data-driven design
Customized and dynamic user experiences
Mobile-first design that scales across varying device sizes
MEMO M-23-22
Delivering a Digital-First Public Experience, Section III.A: Requirements for Websites and Digital Services
OMB Memorandum M-23-22 rescinds M-17-06, Policies for Federal Agency Public Websites and Digital Services, published by OMB on November 8, 2016.
M-23-22 also supersedes guidance in the digital government strategy, Digital Government: Building a 21st Century Platform to Better Serve the American People, released by OMB in 2012.
What does it mean to digitize forms and services?
OMB’s policy guidance (M-23-22) requires to the greatest extent practicable that agencies:
Make forms available to the public in a digital format
Make services provided to the public available in a digital channel and in a manner that maximizes self-service task or transaction completion
Not require a handwritten signature (“wet signature”) or other in-person identity proofing requirements as a requirement for completing a public-facing form or service without providing the public with an equivalent digital method
MEMO M-23-22
Delivering a Digital-First Public Experience, Section III.B: Digitization of Forms and Services
What are the implementation timelines?
Since the passage of the law, agencies have taken steps to improve and better integrate their digital experiences.
OMB’s policy guidance (M-23-22) further clarifies requirements and sets specific timelines and priorities for implementation
For new or redesigned websites, digital services, and forms: Within 180 days of issuance, any new or redesigned website, service, and form is expected to meet the requirements outlined in guidance
For existing websites, digital services, and forms: Agencies are expected to prioritize remediation and/or digitization based on the criteria outlined in Section IV of the guidance
MEMO M-23-22
Delivering a Digital-First Public Experience, Section IV, Criteria: Ensuring Agencies Deliver Integrated Digital Experiences
What are the agency reporting requirements?
21st Century IDEA requires agencies to send an annual report to OMB on the progress of implementing the requirements of the law. This reporting requirement concludes after 2023 and will be replaced by the below actions.
OMB’s policy guidance (M-23-22) requires agencies to complete a series of reporting actions within one year of issuance. This section will continually be updated with additional instructions and resources to help agencies in completing the required actions.
Action 1. Identify digital experience delivery lead
Within 30 days of issuance (due October 22, 2023; submit overdue information as soon as possible)
Purpose: Each agency must identify a single lead. This lead will be responsible for communicating information to the relevant stakeholders across the agency, providing requested information to OMB, engaging with other agencies to share best practices for implementation, and overseeing delivery of the requirements and recommendations of this memorandum. Once designated, leads from larger agencies may work with OMB to designate secondary points of contact for agency subcomponents, but the overall lead will remain responsible for the above.
Instructions: Submit name and contact information using the online form, Agency action #1: Identify digital experience delivery lead.
Action 2. Identify public-facing websites
Within 90 days of issuance (originally due December 23, 2023; deadline extended to January 19, 2024)
Purpose: Each agency must identify their public-facing websites. This inventory will allow the digital experience delivery leads (identified in action 1 above) and OMB to establish an accurate baseline and assess progress in implementing the policy guidance requirements.
Instructions: Coordinate with your agency digital experience delivery lead to submit the agency response. Additional review and submission instructions are available via the online tool, Agency action #2: Identify public-facing websites (requires a Max.gov account). This tool includes a pre-populated list of federal websites, and it can be accessed by any federal employee.
Action 3. Identify and assess top websites
Within 180 days of issuance (due March 20, 2024; additional details and instructions are forthcoming)

Action 4. Assess common questions and top content for deduplication and SEO

Within 180 days of issuance; (due March 20, 2024; additional details and instructions are forthcoming)
Action 5. Assess top tasks for self-service optimization
Within 180 days of issuance (due March 20, 2024; additional details and instructions are forthcoming)
Action 6. Inventory public services
Within 180 days of the launch of the Federal Services Index (date to be determined; additional details and instructions are forthcoming)