Centralpoint Virtual Assistant
Make your knowledge available to multiple web based applications. Centralpoint's Virtual Assistant allows you to easily apply a live guide to other (or external) web based tools like CRM, Ticket Management Systems, Call Center systems, and even your partners, dealers or resellers. This assistant is added to those sites with a singular line of javascript. Once applied, it listens to each user's onscreen activity, and will present additional information, FAQs, and answers to questions automatically and is unique for each user's page view activity. Centralpoint harmonizes your knowledge base to any front end application you may use.
Centralpoint is recognized by Gartner as a Digital Experience Platform. Centralpoint offers the most robust module gallery out of the box, including integration with Active Directory, SAML, and supports Multichannel websites, Data Transfer, Data Mining, Automated Retention Policy Management, and Dynamic Document Assembly. Centralpoint is updated bi-weekly, via a pull update whether on premise or installed in the cloud guaranteeing all users stay up to date with the best digital tools available in the market.