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Centralpoint Business Intelligence (Analytics, Mining & Reporting)

A pivotal aspect of effective digital strategy management involves determining high-interest areas and delivering content to clients in alignment with their preferences. Centralpoint offers the means to shape your content strategy around user inclinations by capturing and reporting almost all aspects of their online interactions with you. This encompasses their prominent searches, highest and lowest user-rated content, posted comments, less-searched topics, searches yielding minimal results—all of which evolve over time.

Leveraging Centralpoint's analytics, you gain insight into user behavior patterns categorized by audience (microsite), keywords, or metadata (Taxonomy) types. We strongly advocate dedicating time to monitor and compare these activities over intervals, enabling you to refine the digital experience for individual users. These reports are customizable and can trigger alerts based on specific user activities. Rules can also be established to dynamically adjust content presentation based on this user-driven activity, automating content delivery according to direct user experiences. For more extensive user data mining, explore Centralpoint's Gamification module.

Centralpoint is recognized by Gartner as a Digital Experience Platform. Centralpoint offers the most robust module gallery out of the box, including integration with Active Directory, SAML, and supports Multichannel websites, Data Transfer, Data Mining, Automated Retention Policy Management, and Dynamic Document Assembly. Centralpoint is updated bi-weekly, via a pull update whether on premise or installed in the cloud guaranteeing all users stay up to date with the best digital tools available in the market.